At Bluebirds, customer satisfaction is our priority. We offer a transparent return and exchange policy.
1. Eligibility Period
- Return or exchange requests must be initiated within 2 days of receiving your order.
- To be eligible, items must be in their original condition "tags must remain attached", unused, and in the same original packaging provided.
2. Non-Defective Returns (Customer Preference)
If you wish to return or exchange an item for reasons not related to a manufacturing defect or shipping error:
- Shipping Fees: The customer is responsible for all associated shipping costs.
- Refunds: The original shipping fee will be deducted from the total refund amount.
3. Defective or Incorrect Items
In the rare event that you receive a damaged, defective, or incorrect product:
- Full Refund: You are entitled to a full refund, including original shipping costs.
- Process: Please provide a clear photo of the product along with your Order Number, City, and Address.
4. How to Request a Return/Exchange
To ensure a smooth process, please contact us via our official social media channels:
5. Processing Timeline
- Evaluation: Once your request is submitted, our team will process it within 3 business days.
- Collection: If approved, our delivery representative will arrive to collect or exchange the item within 3–5 business days.