Contact Us

1. Customer Support Channels

We are always here to help you with your inquiries, order updates, or sizing guidance. You can reach out to our dedicated support team through our primary digital channels.

  • WhatsApp Support: For the fastest response regarding your current orders or delivery updates, message us directly via WhatsApp .
  • Social Media: You can also reach us by sending a direct message to our official Instagram or Facebook pages.

2. Operating Hours

Our customer care team is available to assist you during our standard working hours to ensure your shopping experience remains seamless.

  • Working Days: Saturday to Thursday.
  • Response Timeline: Messages received outside of working hours or on public holidays will be handled first thing on the following business day.

3. Order Inquiries & Changes

If you need to change your delivery address, modify item sizes, or cancel an order, please contact us immediately through our communication channels before the order leaves our warehouse.

Important Note: Once an order has been handed over to the shipping courier, no further adjustments can be made to the shipment destination or contents.

4. Partnership & Factory Inquiries

As a premium curated retailer, we are constantly looking to expand our network of high-quality local manufacturers and artisans who match our production standards.

If you operate a local factory specializing in premium children’s apparel and wish to showcase your craftsmanship through Bluebirds, please send your portfolio and factory capabilities to our WhatsApp.